Smart Lighting

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P
Lights do not show under devices at ring.com
ring-website
solar-smart-lighting
troubleshooting

I cannot find any of my 6 devices connected to my smart bridge on ring.com Also need to figure out why access to these using the api quit yesterday for a shared user. Thanks, Grey

1569

2

6

28-07-2021 11:44:22

Responses (7)

  • T

    Hi @PapaLanc. Are these devices visible in the Ring app? Once you've selected the Ring Bridge, you should be able to see the connected devices nested under the Ring Bridge. If this is not what you are seeing, please share a screenshot of what you are seeing so this can be shared with our team. :slightly_smiling_face:

    0

    30-07-2021 06:33:42

      P

      yes, they are in the app, but not on ring.com>devices

      1

      03-08-2021 11:59:21

      C

      Hi @PapaLanc, happy to chime in for Tom here. Would you mind sharing a screenshot of what options you have under Devices on the Ring website? Feel free to block out any personal information, but a screenshot will help us get a better idea of what you're seeing. :)

      0

      03-08-2021 04:12:49

  • P

    Too Big for one screenshot. Some duplication of entries to show continuity. Thanks, Papa Lanc ![image|513x500](upload://nGidEaOV7bWN5QRZvLyUpnNjhzw.png) ![image|312x500](upload://elLYzxkwgFqfVGupdKavrvs46OA.png) ![image|391x500](upload://kov7wG2oejmwciLabctrHt19bc5.png)

    0

    04-08-2021 11:28:06

    • P

      From the App ![Screenshot_20210804-073129_Ring|243x500](upload://wCmy72JdiEW7Xrg5DSSXqZaVehS.jpeg)

      0

      04-08-2021 11:35:56

      • P

        PS: I am not getting emails when someone replies. Looked in spam also.....

        0

        04-08-2021 11:37:56

          C

          @PapaLanc Thanks so much for sharing those screenshots. I checked in with my team on this and it looks like Smart Lighting devices aren't available on ring.com at this time. Once I have an update or any information on when Smart Lighting devices will be viewable on the web interface, I will let you know. We appreciate your feedback on this matter. :)

          1

          04-08-2021 07:00:33

          U

          hi any updates to this? is ring.com not planning to support smart lights (my bridge also is not listed).

          1

          21-12-2022 02:59:18

          U

          Every time I try to see my devices on Ring.com it takes me back to the Dashboard. Something is definitely not working right there.

          1

          27-12-2022 03:20:59

      • J

        Hi @user27712c. Unfortunately, we do not have an update on when Smart Lights will be viewable on Ring.com under Devices. Once we have information on when or if this will become available, we will make sure to announce it in the Community.

        0

        22-12-2022 05:32:26

          R

          It's been another year. We would like the ring.com website updated to have smart lights. This is not a huge ask. When will this be ready?

          0

          22-11-2023 11:16:53

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