When I place the charged battery into the the camera the light in the base flashes blue and white.
I have tried to perform a hard restart by holding the button at the top of the camera for over 30 secnods. This results in the light going off, but as soon as i take my finger off the button the light starts to flash blue and white again.
I have also removed the device from my ring app, in the hope of adding the device again but as the light is flashing blue and white it is not allowing me to connect to the ring network. Hence I am unable to add the device to my account.
Sorry to hear about this experience, @bwallace25. You have certainly performed all the proper steps to obtain intended operation again. As it sounds like you have a Spotlight Camera; as long as the battery is fully charged, there is no debris in the battery slot, and the hatch is closed, setup shall complete.
If it does not, the next best step will be to reach out to our support team for more in-depth troubleshooting. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. Feel free to update us with your results! 