When I place the charged battery into the the camera the light in the base flashes blue and white.
I have tried to perform a hard restart by holding the button at the top of the camera for over 30 secnods. This results in the light going off, but as soon as i take my finger off the button the light starts to flash blue and white again.
I have also removed the device from my ring app, in the hope of adding the device again but as the light is flashing blue and white it is not allowing me to connect to the ring network. Hence I am unable to add the device to my account.
Sorry to hear about this experience, @bwallace25. You have certainly performed all the proper steps to obtain intended operation again. As it sounds like you have a Spotlight Camera; as long as the battery is fully charged, there is no debris in the battery slot, and the hatch is closed, setup shall complete.
If it does not, the next best step will be to reach out to our support team for more in-depth troubleshooting. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. Feel free to update us with your results!
There have been multiple complaints of blue and white flashing light and unable to connect the device (camera) after changing battery. Mutiple attempts to rest the camera and reconnect fail. I had same experience, and believe I know the “root” cause. There is a strip wire connector from the main housing to the swinging open door (brown/black color). I pressed the wire strip down into the swing door. This resolved the connection problem. I believe there is a bad contact that results from opening the door and swing down which pulls at this strip wire. Pressing back into the door remakes the connection. After doing this, light flashed only white color and device was able to reconnect. Try this rather than calling tech support!