Length of time to get a refund

Products General Questions
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#1

Hi,
I sent back some Ring products using the return labels 3 weeks and have not heard back. When can I expect a refund? Also, it’s surprising that you don’t provide automatic updates by email (devices received, refund initiated, etc)

Thanks

#2

The only folks that can access your account info is Ring Support ( Contact Us – Ring Help). Be aware wait times are long and it may take a couple call backs to find someone that can find the information for you.

#3

Thanks. I was just asking in general what the average time was