Leaking battery in new sensor

We received and placed our ring alarm system 4 days ago and I got a “Low Battery” notification today. I went to check the sensor to find a water-like substance on the inside. When I removed one battery I discovered blackish-blue/green coloration (see photo) pooled inside the sensor.

Anyone else have this issue? What steps should be taken?

Those coin batteries rarely leak. Place a call to Ring and have them send new batteries. If it looks like there is any damage to the circuit board or contacts, ask for entire new sensors.


Hi @Turner15. I agree with @trail-explorer on this. The best solution would be to contact our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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