Lag time between event and notification on iphoneb

When an event happens such as someone rings the doorbell it takes 3 to 5 minutes before it appears on my iPhone to view. Once there and I click on it, takes an additional 2 to 3 minutes to appear so I can run.

Hi @Genesis. With a delay like that, I’d recommend checking the strength of the wifi signal that your Ring Doorbell is receiving. If the Doorbell has a weak or unstable signal, you’re more likely to experience disconnects and delays with video recording, notifications, and motion detection. You can learn more about signal strength here.

If the signal strength looks good, I’d then suggest performing a quick reboot on your Doorbell using the steps here. Should this concern persist after checking the signal and doing a reboot, please follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.