Keep disconnecting / No live feed

UK Topics Doorbells
#1

I have been having issues over the last week where the ring 2 doorbell will not let me see live feed. I have reconnected the doorbell several times, have no issues at all with the WiFi (get 400-500mb downloads and 37mb uploads). I even purchased a WiFi extender just for the doorbell which was working until the last few days.

I check device health and it says I have good connection with everything online. I am soo connected to the chime (not pro) which also shows good connection etc.

Getting fed up with this at the moment. Any ideas?

#2

Sorry, just says activating device. See pic

#3

Have you managed to get a live feed yet?
I’m having the same problem

#4

I’m having the same issue. It’s worked great for the first couple of weeks, but now it can’t reconnect.

#5

Hello everyone. If you’re still having a concern with loading your Live View, please check out our Community post here, which goes over some tips and tricks you can try to help load your Live View. In the event you may still have this concern, please read our response to COVID-19 hereto see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

#6

Same issue! reset device already and fixed it once. And now gone again. Door bell is on the opposite side of the wall where modem is. So well within range. 250mb BB. Getting fed up of this now

#7

No luck. Changed networks, rang support who basically did very little an assured me they would contact me again that same day, got no reply. Still having issues. Basically a very expensive doorbell which doesn’t always work with the chime / notifications.

got to say, would not recommend this device to anyone. After the initial few weeks with a few teething problems, it’s become pointless and rarely works as intended.

#8

Hey neighbors, happy to step in for Chelsea here! As this is a neighbor-to-neighbor support forum, we aren’t able to look into your concerns as deeply as our support team is, so you may want to contact our support team again if this concern persists. Regarding the Live View not loading, some neighbors have had success by uninstalling the Ring App, restarting their phone, and reinstalling the Ring App. You can also give the Rapid Ring App a try, as it is designed to quickly load Live View and notifications. You can learn more about the Rapid Ring App in our Help Center Article here. If these suggestions aren’t helpful, I’d definitely recommend contacting our support team for more advanced troubleshooting help.

#9

Trying your suggestions did not solve the problem. It gets really tiring and frustrating when you try to access live view or Echo Show to see who is at the door to find that nothing works. I have wasted a lot of time talking to support previously with no results. Maybe it is time to switch from Ring to something else. Battery is 100% and WiFi is fine. Very disappointing.