General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
D
Just what is the Extended Warranty with the Ring Protect Plus Plan?
cs-support
ring-protect-plans
I got the Ring Protect Plus Plan as a 12 Month Trial (through 12-22-19) when I purchased the Ring Video Doorbell Pro last December.
I added the Ring Alarm System to it mid August 2019.
Planning on adding 1 Ring Floodlight Camera in a couple of weeks.
20594 •
0 •
5 •
01-09-2019 06:40:50
Responses (3)
D
The link you provided is the language that is confusing.
Does coverage under the extended warranty mean that as long as I continuously have the Protect Plus Plan, ALL of my components will be replaced Free of Charge for whatever reason FOREVER???
If that is the case, I would think that Ring should be more proactive in SPECIFICALLY advertising that - instead of the general language in you link.
1
03-09-2019 08:58:03
M
To clarify, your devices will be covered under extended warranty as long as you remain subscribed to the Protect Plus Plan. To learn more, visit [here](https://support.ring.com/hc/en-us/articles/360021900312-Ring-Protect-Plus-Information).
0
12-09-2019 12:03:09
C
So, does that mean that you will replace defective devices as long as you are continuously subscribed to the ring plus plan? e.g. if I have a ring plus plan and my doorbell breaks after 3 years you will replace it?
1
20-05-2020 02:40:56
C
Hey @clipboarder. You are correct in that assumption! As long as you do not have a lapse in coverage of the Protect Plus Plan for the duration of the time the device is set up on your Ring account, it will be covered with the extended warranty from the Ring Protect Plus Plan! :)
0
20-05-2020 11:46:15
M
Hi neighbors! Check out our [Warranty page on Ring.com](https://ring.com/warranty) for details on what is covered and what is not covered under the limited warranty and theft protection. The [Protect Plus plan subscription](https://support.ring.com/hc/en-us/articles/360061428551-Protect-Plus-1st-Gen-information) will extend warranty coverage for eligible Ring devices, provided you subscribe to Ring Protect Plus during the **original warranty period**, until you discontinue your subscription.
For further assistance with this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
1
18-01-2022 07:15:45
•
T
Hi guys, I'm in the UK and also have questions regarding this extended warranty. I can see posts above where others who had the extended warranty were denied support when devices broke. Can someone please clarify if the extended warranty definitely results in ring repairing or replacing any faulty devices?
0
02-02-2023 11:53:04
•
C
Hi @Tsobo. You can find additional information on the extended warranty in the marked solution, and on the [warranty page](https://en-uk.ring.com/pages/warranty). The extended warranty offered by the Ring Protect Plus plan will apply to eligible devices if you subscribe to Plus during the **original warranty period**. If you subscribe after the original warranty on a device has expired, that device will not receive any extended coverage.
If you have questions about the warranty on one of your devices, please follow up with our [support team](https://support.ring.com/hc/en-gb/articles/213608406). The Ring Community is a public forum, so we cannot see any account or device information.
0
02-02-2023 03:32:50
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Marley_Ring
0
03-09-2019 08:33:39
•