Just installed help needed please

Hi there. We have installed our ring 3 and chime. Hardwired. Initially just using battery the motion detection notified me and I could see live video. After Hardwiring it now isnt showing anything at all, we press the doorbell and get nothing. Took an age to work out how to do the chime, that is now linked but doesn't ring when bell is pressed. Could anyone please advise if we have done something wrong, we just don't understand it. I understand there is an outage at present so not sure if that's why, many thanks in advance for any advice.