Just installed help needed please

Hi there. We have installed our ring 3 and chime. Hardwired. Initially just using battery the motion detection notified me and I could see live video. After Hardwiring it now isnt showing anything at all, we press the doorbell and get nothing. Took an age to work out how to do the chime, that is now linked but doesn’t ring when bell is pressed. Could anyone please advise if we have done something wrong, we just don’t understand it. I understand there is an outage at present so not sure if that’s why, many thanks in advance for any advice.

Hi there, @Becky76. As this is a new install, what you are experiencing is likely related to the current outages. Motion detection experience should not be changed due to power source, nor should live connection. As long as power is sufficient and wifi connection is optimal, this will work as intended. Please note that the issues within the app and the website would have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available here. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! :slight_smile:

Hi Marley, Thank you so much for taking the time to reply. We are now fully functioning. Many thanks ?

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