It says that I need to enable alexa skill but I already did

ring app says that I need to enable the ring on Alexa skill for my echo(4th)

but I already enable the skill.

please help, thanks

Hi there, @Eddie8! It looks like you’ve done everything correctly here. Try disabling and re-enabling the skill using the steps in this help center article. This will allow for a rediscovery of your devices.

Some other steps worth trying out:

  • Check for any Ring app or Alexa app updates
  • Make sure you are signed in to the Alexa app and Ring app as the Owner of the Ring device.
  • Ensure to use the same email for both Ring and Alexa apps to be able to access video features.

I hope this helps! :slight_smile: