I just purchased my Ring today. I am still new at this! So, it’s dark outside, my porch light is on, but when I go to live my screen is fuzzy and blacked out. Nothing is covering the camera. What’s the problem?
Hi there, @Dementd! Even with a low light condition or dark environment, your Ring Camera should be adjusting to night vision, or at least be using the ambient lighting to provide a view of the area. If the video is blacked out completely or fuzzy, this might be an indication of wifi interference. Check out our Community post for a guide on troubleshooting live view, which contains steps related to improving wifi signal. If this concern persists, feel free to share a video example for more suggestions.