I Purchased a ring plan and everything worked great. Then recently I moved, and when I hooked everything back up my service is promoting me to pay for another plan. It won’t let me view any of my recordings, and its acting like I never had service. Please help!
Hey @Bezero. Did you ensure that you cancelled the old plan, giving you a refund for any unused amount, and then sign up for a new plan at the new location? You can learn more about how to cancel plans here to ensure the old one was cancelled and followed through as described. If you continue to have any concerns with this or are unable to get this sorted out, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.