Issues with Accessing Ring (Mobile & Online)

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#1

I’m unable to login to my Ring App nor am I able to login to it online. For the mobile, I’ve uninstalled the app, restarted my phone, then reinstalled the app three times. When I go to login, it sends the two-step verification code and when I enter that, it says “something went wrong”.

I tried to login online to see if I can even get in, it sends the two-step verification code and when I enter that and click VERIFY, it doesn’t process and simply times out. When I call the support number, 1.800.656.1918, it hangs up. When I try to use Chat, it simply provides a response that “device help is not supported through chat”, even though I’m not asking for device help. Oddly enough, I can login to the Ring Community but that is it.

I am beyond frustrated. I have a disabled sister living at the home, I’m out of town and I can’t even check on her. Can anyone help?

#2

@NubianMarin wrote:

I’m unable to login to my Ring App nor am I able to login to it online. For the mobile, I’ve uninstalled the app, restarted my phone, then reinstalled the app three times. When I go to login, it sends the two-step verification code and when I enter that, it says “something went wrong”.

I tried to login online to see if I can even get in, it sends the two-step verification code and when I enter that and click VERIFY, it doesn’t process and simply times out. When I call the support number, 1.800.656.1918, it hangs up. When I try to use Chat, it simply provides a response that “device help is not supported through chat”, even though I’m not asking for device help. Oddly enough, I can login to the Ring Community but that is it.

I am beyond frustrated. I have a disabled sister living at the home, I’m out of town and I can’t even check on her. Can anyone help?

Hello @NubianMarin ,

Yes, everyone is having this temporary issue. The master Ring.Com computer system is down. Check at https://status.ring.com/ for updates. Ring is working to fix the issue.

2 Likes
#3

@Boone wrote:

@NubianMarin wrote:

I’m unable to login to my Ring App nor am I able to login to it online. For the mobile, I’ve uninstalled the app, restarted my phone, then reinstalled the app three times. When I go to login, it sends the two-step verification code and when I enter that, it says “something went wrong”.

I tried to login online to see if I can even get in, it sends the two-step verification code and when I enter that and click VERIFY, it doesn’t process and simply times out. When I call the support number, 1.800.656.1918, it hangs up. When I try to use Chat, it simply provides a response that “device help is not supported through chat”, even though I’m not asking for device help. Oddly enough, I can login to the Ring Community but that is it.

I am beyond frustrated. I have a disabled sister living at the home, I’m out of town and I can’t even check on her. Can anyone help?

Hello @NubianMarin ,

Yes, everyone is having this temporary issue. The master Ring.Com computer system is down. Check at https://status.ring.com/ for updates. Ring is working to fix the issue.

1 Like
#4

Hi @Boone.

Thank you for your response. In my continued searching on Google and on Twitter, I learned I’m not the only one dealing with this. Just wish Ring would get better at notifying users when something of this scale happens.

2 Likes
#5

@NubianMarin wrote:

Hi @Boone.

Thank you for your response. In my continued searching on Google and on Twitter, I learned I’m not the only one dealing with this. Just wish Ring would get better at notifying users when something of this scale happens.

Yes @NubianMarin whenever I encounter some sort of issue, one of the first places I go is to the https://status.ring.com/ website to see if there is something going on there, before I start changing my settings or troubleshooting my Ring App or Ring devices. At least it is a very rare occurrence and hopefully Ring will have this issue fixed quickly. :wink:

1 Like
#6

What’s bad is when the status site is also not responding.

#7

@Rockey wrote:

What’s bad is when the status site is also not responding.

@Rockey is the above link is not working for you, try typing or ‘cut and paste’ these into your web browser, which should work:

                                        status.ring.com

                                                    or

                               [https://status.ring.com/](https://status.ring.com/)
1 Like
#8

I’m having the same problems. Apparently Ring is having problems. Go to the bottom of this page and select the System Status under Support.

2 Likes