Issues with Accessing Ring (Mobile & Online)

I'm unable to login to my Ring App nor am I able to login to it online. For the mobile, I've uninstalled the app, restarted my phone, then reinstalled the app three times. When I go to login, it sends the two-step verification code and when I enter that, it says "something went wrong". I tried to login online to see if I can even get in, it sends the two-step verification code and when I enter that and click VERIFY, it doesn't process and simply times out. When I call the support number, 1.800.656.1918, it hangs up. When I try to use Chat, it simply provides a response that "device help is not supported through chat", even though I'm not asking for device help. Oddly enough, I can login to the Ring Community but that is it.I am beyond frustrated. I have a disabled sister living at the home, I'm out of town and I can't even check on her. Can anyone help?