Is solar charger working?

Hi,

I have a Ring 3 Plus with the solar charger. Had to get a replacement for the Ring as was faulty and wouldn’t charge with the solar panel (confirmed by Ring technical support). New doorbell installed and connected to solar. However…

Occasionally I see “not connected” in the status of the Ring app in relation to the solar status. When in bright sunlight I see “connected” and the message “Ring Solar Charger is connected and able to charge this device”. There’s never any increase in the battery level though and it is still going down.

Does “able to charge this device” mean it is actually charging or just that it has the capability to charge but isn’t?

Any thoughts?

Hi @Speedf. Thanks for sharing those details about what you’re seeing on your end in the Ring App. Since you have already been in touch with our support team and have previously received a replacement, would you mind following up with them regarding this concern? Our support team can pull up your account and take a closer look at your device as well as your previous support tickets so they have the full picture. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: