Is Ring Warranty/Customer Service a scam or just completely incompetent?

Has anyone ever had a warranty replacement from Ring? I purchased a Spotlight Cam that was DOA. I reached out to customer support and was told a new one would be sent out within 3-5 business days. That was over 2 1/2 months ago. At this point I’m not sure if Ring is just the most incompetent company I’ve ever dealth with or if this is some kind of scam. I have reached out 7 times since then, and every time it ends with “Sorry, the previous request wasn’t processed correctly. We will ship your replacement in 3-5 business days”. It has now been almost 3 months, they refuse to refund my money, and I’m still going through the same “We’ll ship it in 3-5 business days” every time I contact them. The last person I dealt with said they had been with Ring for over 4 years and assured me this was finally handled. It’s been 2 more weeks since then and I still don’t have a replacement. At this point I feel like Ring is either the most incompetent business and customer service I’ve ever dealt with, or there is some kind of scam going on. They’ve definitely scammed me out of my $200 and a bunch of my time trying to deal with this.

Sorry to hear about this experience, @crispy . For the best experience with returning an item for a refund, there are steps in our return policy, as well as a link to get started. It sounds like you just recently purchased this device, which means it is likely under warranty, as described on our warranty page. As you mentioned reaching out to our support team several times regarding replacement, they should provide you with a confirmation and tracking number. If they have not, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes.