I growing tired and agrevated with this Ring doorbell. I had it setup and working a few months ago but not installed due to some unforseen medical issues but last week I powered it back up and started to move forward with getting it installed.
I charged it up and soom discovered that I could not access it. After a few hours I realized that it was not recognizing the phone I had used for setup. So I went to the website and discovered my Ring was no where to be found within my account.
After contacting Support I was informed that the Ownership was with someone else and NOT ME.
After proving to customer support that I was the owner with the purchasing information, my address, my phone number, my email address as well as the MAC address of the device the conversation ended with them say “Thank you! We’ll get back to you after we attempt to contact the owner in 24-48 hours.”
Wait a minute. I am the owner and I just proved it.
So now it has been days and still no word. Yesterday, 12/26/19, I contacted Support again. They still do not have an update. They have not heard back from co called “owner”.
So it seems they are placing more sweet Customer Service charm to the person who has my Ownership rather than addressing the issue with the one true owner…ME.
So I truly Hope that no one is experiencing this awful customer service.