“Customer Support” should be easy and intuituve and not drive one to post on the “General Questions” page.
- There is no clearly visible “Customer Support” e-mail
- There is no “Customer Support” link at the bottom of any of the web-site pages
- The “chat” icon gets me a list of equipment as topics to begin the chat
- There is a 24/7 phone number (international customers outside the USA have to pay long distance)
The term that comes to mind is “sub-optimal”.
Please consider up-dating your web-page to improve “Customer Services” .