Since I can’t get support from the App or the web page let me try here. I am now going on week 4 of not being able to access information on the RING app nor the RING webpage. This will be my 5th attempt at getting this fixed.
The issue: When attempting to access SHOPS, or PRODUCTS, or PLANS or MOST of the site or app, I am greeted with _ Invalid Multipass request _. Each time I called I get the same response. “I looks like it has to do with the change of the primary email account address you made Mr. Elzie. This is not anything we can fix on this tech level but we can forward to our next level support. They should be able to get this addressed in 24 to 48 hours time.” Here we are, week 4 and nothing.
What have I tried:
Contacting RING to fix the issue - RESULT: FAIL
Login to website for other browsers - RESULT. FAIL.
Clear cache/cookies - RESULT/ FAIL.
Uninstall and resinstall the app from phone RESULT. FAIL.
Use a different phone RESULT. FAIL.
I am beyond frustrated with the lack of support and lack of communication on getting this issue addressed. My original goal 4 weeks ago was to pay a full 100 as part of the offer for signing up rather than 10 dollars a month. The 100 would cover the year as part of the sign up. I can’t even get in to do that. I setup service for myself and may parents and at this point I want to pay anything I owe and get off this service after this experience. Please contact me with support that can actually fix the issue.