I purchased a ring alarm system 2 or 3 months ago and have 2 indoor cams. In the last couple of weeks one of them keeps going offline. And I have to remove the device from my account and re-add it in order to get it to work again. The software is up to date and it has a good wifi signal. Anyone had similar problems?
Hey there, @ecs79. As you mentioned this happening to only one Camera, the best next step will be to relocate it as a test. Please locate the Cam in question to a different part of your home, and different power outlet. If the Camera does not fall offline in the new location, it is possible either low power or interfering appliances are the culprit.
Checking your network for the number of connected devices total and comparing you network bandwidth can rule out a lack of resource availability as being the cause. If this concern persists after trying the above, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. Feel free to let us know how this goes!