Indoor and outdoor Cam, sound not working

Hi there, @Molly302! The best first step will be to troubleshoot at the location itself, as you testing the Cameras yourself, in real time, can rule out many factors. This will also allow you to test between two different mobile devices (dad’s/ yours).

Often times, audio concerns are related to mobile device, Ring app, or general connection variables. Check out our Community post about RSSI for tips on best wifi signal strength. This will help most with audio concerns, as will trying different mobile devices.

Please ensure there is not a vpn enabled on either mobile device, and that the two way audio (green answer) button is being toggled during an event. If the above troubleshooting steps do not resolve the concern, and this concern is occurring with several Cameras, it may require a more advanced solution. Let’s try those steps first, and please let us know how this goes! :slight_smile: