I would dearly love some help! I have an indoor cam and outdoor cam at my house, and four indoor cams at my fathers house. He has dementia and I communicate with him via the cameras. In April this year Ring did a global update and since then my Dad cannot hear me through the cameras. Also, mine do not work and neither does my ex husbands who lives 300 miles away! I have logged the fault, I have spoken to Egypt and USA. I have the highest technical team on it, apparently. 6 months later I have nothing to report. I have - reluctantly - submitted two complaints which have not been answered! Goodness me! What am I to do? I am asking for advice on how to resolve this situation so please don't advise I phone support as this is clearly not working. I do not want to create a full, I love the system, I have recommended the system to many people. But I really do need it to be working and surely 6 months is enough time to resolve the issue? What shall I do if Ring simply never come back to me regarding this?