incorrect expiry warning after upgrade


I have had a standard Ring Doorbell for years and subscribed to the protect plan. I recently upgraded to the ring Video Doorbell Pro and now I am getting constant warnings about my protect plan expiring. Do I need to take a plan for each doorbell? If so can I get a refund on any unused time on the old doorbell?



Hi @ErikCarlson. Our Ring Protect Basic Plan covers 1 Ring device at one location. If you upgrade to a new Video Doorbell Pro, your Ring Protect Plan does not automatically transfer over. You would need to cancel your Ring Protect Plan for your old Doorbell, and subscribe your Doorbell Pro to a entirely new plan. Upon cancelling your old Ring Protect Plan, you will receive a pro-rated refund based off of the amount of time used. If you need help with this process , please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

1 Like