Incomplete order?

I ordered a ring doorbell, two floodlights, and battery pack

Ring doorbell did not come shipped with other products I purchased. No tracking details in email and no clue how to find my missing doorbell

Please advise

1 Like

Hi @Joewillis. I’m sorry to hear you didn’t receive part of your Ring order. The Community is a neighbor-to-neighbor forum so we aren’t able to pull up any information regarding your order. For concerns about any orders placed from the Ring website, please give our support team a call at one of the numbers available here so they can look into this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.