Responses (1)

B

Boone

> @kuyacaloy wrote: > I purchased a power adapter for my stick up cam and motion detector using my PayPal for payment. I already get charged for the payment on my PayPal but I didn’t see my order get process on ring website.Hello @kuyacaloy ,Unfortunately, here in this "peer-to-peer" Community Forum, owners of Ring Products can share information and possible helpful tips. But for your Stick Up cam order, you'll need to telephone Ring Support at:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope you find this information helpful. :)

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30-10-2020 23:36:12

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A

AndrewS

Is chat working at Ring on 11/29 @ 3:30PM MT? I tried multiple times (2 different browsers) and chat is not appearing to work at all.

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29-11-2020 22:29:41

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Caitlyn_Ring

Hi @AndrewS. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times for our support team. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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30-11-2020 17:09:08