Hello! I need help of community.
I have a product (ring and inside camera). installed about a week ago. The first day or two worked fine. now from a ring, I almost never receive a notification of movement (only a door call). the camera inside the house sends notifications 90% of the time.
The main account is on Android. and problems with it. the second account (not the main one, but the linked one) is on the iPhone, it controls only the ring(I did not link it to the camera in the house). there is no problem with notifications.
I will answer in advance to give more information.
- it is Ring DoorBell 3
- connection via wi-fi, with which there are no problems.
- did not change the settings (i.e. I have the same settings as before the problems appeared)
- I did a reboot of both devices (call and camera), it did not help.
- I cleared the cache and date in the app
- the settings on the phone are the same (permission to receive notifications, etc)
- I can only see notifications if I open the app.
Please, help!