I need to change basic plan to other doorbell I recently purchased a new ring door bell for me front

I had a basic plan on an old ring doorbell generation 1 and the problem with it is I purchased a new generation 2 and I can’t apply the basic plan to the new doorbell can you please change in my account because I can’t see it anywhere in the app or online

Hi @Timothyshrimp. Would you mind reaching out to our support team for this? They can assist you with making sure your Ring Protect plan is properly applied to your new Doorbell. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

The problem I have trying to contact the support team only a national val number and don’t have minutes on my mobile to wait on hold for a least 60 minutes yesterday so I need someone to get in contact with me so I can arrange a time to talk otherwise I’ll use or my minutes because the number is a 09 number which is in Auckland in new Zealand and cost to much to wait on hold because you don’t have a 0800 number