I connected successfully Alexa and Ring using the respective accounts.
I’m also able to control the Ring security system from Alexa and I see all the Ring security devices on the Alexa app.
However, I’m not able to connect the Echo Shows in the Ring app. I always receive the error “there are no supported devices in your Amazon account”.
Of course I have already enabled (and re-enabled a few times) the Home Monitoring setting in the Echo Show 5 and they are recognized also by Alexa as cameras.
What am I missing?!
Thanks a lot for your help!
Hi @zetarun. You cannot add Echo Show devices as cameras in the Ring app. We have this Help Center article here with further information regarding Alexa and Ring integration. Also, as we value our neighbors’ feedback, we’ve created a Feature Request board. Feel free to add this as a feature request, along with any future feature requests. This will help us organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place.
Thanks Justin, but so I don’t understand why I can add Alexa devices in my Ring app and when they aren’t discovered the Ring app suggests to enable “Home Monitoring” on Echo Show.
Can you explain what this is meant for, please?
Hi @zetarun. This Amazon page here explains what it means to use your Echo Show Camera for Home Monitoring. Although we do support integration with select Amazon devices, the Ring app is exclusive for Ring devices.
I came here to post the same as @zetarun as I’ve tried to get my devices into the Ring app only for it to not find any (there is two Echo Show 5 devices with Home Monitoring switched on).
Funny how the Ring app asks us to link our Echo devices. Is this an upcoming feature that’s been inadvertently revealed?