I bought a Ring spotlight from Home Depot

I bought a ring spotlight from Home Depot and it’s saying it’s registered to another user. I would like to have it removed from whatever user it’s registered to, because they clearly don’t have it.

Hi @robdicken. I recommend either returning this item to Home Depot to let them know it’s already been set up, or to reach out to our support team who can escalate this matter for you. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.