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How to remove a Chime if it will no longer connect to wifi?
Hello - I have a Chime that will no longer connect to Wifi. (It's physically damanged.)So I'm trying to remove the device from the Ring app. The only way I've found to remove a device is to go to Devices \> [Chime Device] \> General Settings \> Remove Device.But since this Chime is not connected, when I click on General Settings the only option I get is to "Reconnect Chime".There must be a way to remove a broken device that can't reconnect, but I can't figure it out. Any ideas? Thank you very much.
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13-05-2020 16:54:10
Responses (2)
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Hi neighbors. If you still have the Chime or Chime Pro, try reconnecting it to wifi and then removing it from the Ring app. If you no longer have the Chime or Chime Pro and cannot remove it from your account, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-01-2023 17:00:42
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UThe option to Remove Device has been added to the device settings interface
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18-03-2025 13:47:15
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user32265
I also cannot remove a disconnected chime for the same reason , and it is now 2023.Same problem, in that the chime’s settings button cannot be clicked on when the chime isn’t connected.
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05-01-2023 01:05:35
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