How to I send a device to be fixed

My ring doorbell no longer makes a sound when being pressed nor does it when I speak via the app.

Hey @siharty89. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They can diagnose this concern further to see if the device needs to be replaced or if they can get the device back up and running!