Hi @user39721. I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) to provide feedback on your experience. Since the Ring Community is a public forum, we aren't able to view account details or contact history to log any feedback.

A post was split to a new topic: [Motion Sensor is Tampered](/t/motion-sensor-is-tampered/192317)

The company seems to be afraid of getting honest opinions!!!!!! The design to the mount is cumbersom, and for something that has to be traken off and recharged really doesn't work. Obvious this was not tested in the real world. So not allowing feedback shields management from hearing about it. I am older and disabled, so I may file a civil rights and ADA complaint against the company!!!!!

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