How to activate free code during payment process Faceplate Ring Doorbell

After buying the Video Doorbell 4 i received a free faceplate code by email. During payment process of the black frontplate i tried to enter the code but could not find any “enter code” here. So at the end i bought the frontplate for the full amount of money and still didn’t used the free code. I hoped there will be a tab at the end to enter the code before “payment completed”. Is there a possibility Ring will pay me back and block the code i received? Now i payed 20 euro.

Kind Regards, M11

Hi @Maven11. I would recommend following up with our support team regarding any discount or promotion questions. The Ring Community is a public neighbor-to-neighbor forum, so we’re unable to assist with billing questions. You can reach our support team at one of the numbers available here, and you can find the hours of operation here.

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