A Ring Protect plan is required to have access to additional features on your Ring device, such as video recording. We have more information on the features available with a plan here. Without an active subscription, you can still activate Live View and receive notifications.

When contacting our support team, they will walk you through any applicable troubleshooting steps related to your concern. This may involve adjusting advanced network settings if the concern is related to wifi connectivity.

Information on your device’s warranty can be found on our website. For privacy concerns, please review the information here. Make sure you have selected your region from the country selector to ensure you’re viewing accurate information for where you’re located.

After care is the worst. Faulty products after 10 months, they only acknowledge half of the issue.

Expect the user to know all sorts of technical network settings which only network provider would have. Try their hardest to upsell the pro chime as it’s a solution for faulty items some how.

Then when the issue isn’t 100% resolved and you pass the warranty phase, it’s too late.

No customer loyalty nothing.

DONT SUBSCRIBE TO THEIR SERVICES. Ring is a scam.

In Jan 2024 there is an article from CBS news stating how the products fail, and how engineers have been caught connecting remotely to some customers devices without permissions.

Don’t trust this company at all.

My Ring Doorbell (Gen2) kept turning off (even though battery 100%). After nearly an hour on the phone I was told to throw it in the bin as it no longer worked…just 2 years old. I asked if I could send it in to be fixed? The answer, ‘no, just throw it away’. Such a bad ethos! I asked if I should take care disposing of it due to the lithium battery? The answer, ‘no, just throw it in the bin’. This is a disgusting attitude to have in this day and age!