How long does a refund take?

The title says it all really, after sending an unused item back nearly 14 days ago, I still haven’t had the refund that I was promised. How long does the process usually take please? I am owed nearly £200 and would like it back asap

The best way to follow up on a refund status is with our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.