Hi. I am using your ring.com basic plan service in the UK at this moment.
After subscribing to your basic service by paying 24.99 GBP per year since 5/27/2020, today I just realized that this plan does not include the automatic alert system I experienced during my trial with your “protect plus plan”.
However, when I tried to upgrade my service from the “basic plan” I am in now, I was not able to pay only the difference but had to face the full 80 GBP per year amount seen on my PC screen.
I haven’t paid this yet as I did not want to pay additional 80 GBP although I already paid 24.99 GBP for my basic service.
May I know how I can upgrade to “protect plus plan” without having to entirely discard my already paid 24.99 GBP for my basic plan?
I would appreciate if this matter can be resolved with urgency please.