Thank you for keeping us updated, @Thebill! The lock icon you are seeing in the Ring app is a Locks Shortcut. If you have just one lock installed at the location, this shortcut is a one-touch lock/unlock button from the dashboard. If you have multiple locks installed at the location, tapping this shortcut will open a page where you can see the status of all of your connected locks and access controllers, control these devices, and access device settings.
This, and the methods mentioned prior should be functioning properly. If they are not, please ensure there is not a vpn enabled on your mobile device.
As for in app requests, this sounds like a great addition to our Feature Request Board. Feel free to make a request there, that way other neighbors can add interest, that we continuously share with our teams here.
If you are still having technical concerns with the Lock and Ring app functioning as intended, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.