How do you fix error code P1-78 for Ring Video Doorbell Pro 2?

How do you fix error code P1-78 for RIng Video Doorbell Pro 2?

Hi @user35691. What problems are you experiencing with your Doorbell Pro 2? Having a bit more information to go off of will be helpful so I can provide useful and relevant troubleshooting tips.

I too got this code on my Doorbell Pro.

Every this has been working for for well over a year. 2 hours ago someone rang the doorbell, it worked, it recorded the delivery driver, and then it turned off.

Wifi for all other devices including other Ring devices, which include a Ring Floodlight camera are all still connected. Nothing had changed. Other devices and applicants on the same circuit breaker are still working. The doorbell pro is hardwired in with the Ring Doorbell Pro adapter, plugged directly into the socket.

Any ideas as to what is going on?

Hi @Dieselrose. To clarify, your Ring Doorbell Pro appears to not have power? I’d recommend attempting to reset the Doorbell by holding down the setup button for at least 20 seconds. After the reset is done, try to set the Doorbell Pro back up in the Ring app using the steps under Set Up a Device. If that doesn’t work, please follow up with our support team at one of the numbers available here to take a deeper look at what the cause might be.