How do you change the phone number the code is sent to, to authenticate a shared user, when they accept the invite?
I deleted the shared user and re added her, but it only asks for her email address, not her phone number, and then when I send the invite to share, it sends the authentication code to her old number.
I tried the chat, but all they did was send me an automated reply telling me how to add a user, which does not answer my question. I wasted nearly 2 hours on that chat, to then be cut off because your staff took too long to come back to me. The second attempt, I missed the reply, and was cut off because I took more than 7 minutes to reply ( a bit rich considering how long I waited). On my third attempt, I waited 1 hour for someone to reply, and then gave up. This is not good customer service at all. My wife needs to have access, just like I do, as I am not always there. As for COVID19, you’ve had 2 years to get setup to operate with it, so that’s no excuse anymore. The fees charged are what I would consider premium level, but the level of service I’ve had since day one is crap. Get your act together!
Hi @a1623b721abfbebf950fe7bf19d773. The Shared User invite isn’t sent to a phone number, it’s sent via email. It sounds like the phone number on her Ring account is her old number and she cannot receive the Two Step Verification code via SMS when she’s trying to sign in. This is something that only our support team can assist with, as the Ring Community is a public neighbor-to-neighbor forum so we can’t look into any account-specific concerns. Our support team would need to help with getting the correct phone number associated with your wife’s account so she can sign in. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.