Ring Alarm
How do i get an insurance cert (multiple location Rings, so No "Monitoring" tab)
How do i get a insurance certificate-- the support article is incorrect there is no “monitoring” tab under settings menu
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05-08-2021 01:04:06
Responses (5)
- C
When I go to Settings it just says "Location" and "Users" is this because I have multiple locations. If I click either location or users buttons nothing relating to certificate shows. Is this because I have multiple locations? Where would this Settings, monitoring, ins cert Menus be??
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05-08-2021 02:33:50
CHi @crayola. You'll first need to make sure you have [Professional Monitoring](https://support.ring.com/hc/en-us/articles/360048476471-How-do-you-enable-professional-monitoring-for-Ring-Alarm-) enabled, which is part of the Ring Protect Plus plan. Then you can follow the steps under our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360048711732-How-to-get-a-professional-monitoring-certificate-for-your-insurance-company) in order to get a certificate to show your insurance. I hope that helps! :)
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05-08-2021 10:39:30
BSo far, I keep seeing the suggestion of going to Settings and selecting Monitoring. There is no Settings option on the laptop version and no Monitoring option on the iPhone app. I see no way of selecting any type of Professional Monitoring anywhere. And yes, I paid for the full premium plan for the year. I am getting quite frustrated with this issue. I paid specifically to have the monitoring and the certificate. Someone, please explain to me where to find the monitoring option when there is nowhere that says "Monitoring"?
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12-11-2021 06:59:06
- TE
Are you looking in your ring account on your pc or your phone?
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05-08-2021 04:12:56
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- M
[quote="Caitlyn_Ring, post:5, topic:71738"] follow the steps under our Help Center Article [here ](https://support.ring.com/hc/en-us/articles/360048711732-How-to-get-a-professional-monitoring-certificate-for-your-insurance-company) in order to get a certificate to show your insurance. [/quote] ### **Get your insurance certificate using the Ring app:** 1. Open the mobile app and tap on the **Menu.** 2. Tap **Settings** . 3. Tap **Monitoring** . 4. Tap **Insurance Certificate** . 5. Tap **Send Certificate.** 6. Contact your insurance provider to check on a policy discount. If you are doing this on a computer, visit Ring.com/account and log in there to see the **Settings** option from your account **Menu**, then follow the same steps to reach your certificate. Please also ensure you are logging in as the owner. I hope this helps! :)
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12-11-2021 04:37:11
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- C
Hi @swcoop. Can you please share a screenshot of what you’re seeing from the Settings tab in the Ring app There should be a Monitoring option if you are the account owner and you have a Ring Protect Pro plan with a Ring Alarm Security System. Make sure to block out any personally identifying information, such as your address.
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19-04-2024 05:18:33
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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19-05-2024 05:18:53
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jimyouse
In the web app go to Settings, Monitoring, Insurance Certificate and print the page or e-mail the certificate to yourself.
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05-08-2021 10:39:04
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