How do I gain access to video from 120 days ago?
Hi @user67321. Once a video has been deleted from the Ring app, either manually or due to the video storage time expiring, it cannot be recovered. Subscribing to a Ring Protect plan does not provide retroactive access to videos of events that occurred before subscribing, as there are no videos of those events. If you ever need to keep a video longer than the storage time allows, we recommend you download the video to your phone or computer.