How, and To Whom, Do I Report Poor Phone Support?

Just went through an alarm support call w/a guy that insisted he was tier 2, my Apple was to blame, and to call them, and that a PC can't allow ring device management, only a smart device app can.Here I sit looking at that capability on my PC, and I've confirmed on one of iPhones's that while the Ring app isn't auto-updating, all other apps are/do.I don't mind when somebody doesn't know that they are talking about, but I do mind when they won't get help or pass me to somebody that does know. Ergo this is a coaching moment for said tech. How do I report same?Thanks,-d