Horrible customer service re: technical issues

The Ring Technical Support Representatives are beyond AWFUL. They are rude, talk over you and have very little knowledge. Today, I was having issues with my Ring Door Pro. The girl that picked up the phone was not helpful and hard to understand. She could not assist me and transferred to Advanced Support. I waited on the line for 45 mins. A Jason picked up announced his name and then disconnected me. NEVER called me back.I called back and this time selected new products and thank God, Kieran picked up the phone, an English speaking gentleman who was very knowledgeable in assisting me with the issue.Your Customer support has gone down hill drastically!