High Voltage Ring Wired
I originally set up my transformer at 24v, and the Device Health section of the app said the voltage is at 39v and is too high. So I set the voltage to 16v, and checked it with a multimeter. It says there is 18.7v coming from the transformer, yet the Ring app is still saying there is 39v. The voltage from the wires that I connected to the Ring device corresponded with the reading I got from the transformer, so why is it reading 39v? Anyone out there have this problem? I am using a Hampton Bay transformer. The Ring app is trying to get me to purchase a Ring transformer. Maybe this is just a marketing technique? Thank you for your help.
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12-03-2021 12:50:15
Responses (10)
- M
Hi there, @Simonjharley! Indeed, we had our teams investigate this concern some time ago and it should not be happening. If you are still experiencing this power reading, feel free to reach out to our support team for a more in-depth look, using the links in my previous response. Thank you! :)
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17-09-2021 04:52:46
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- U
Hi, just to say I also have this exact problem. 24V out of transformer, but app says danger 39V. Seems like a common problem and it would be good to know what the plan is to fix this given it is a safety feature that is faulty.
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23-11-2021 10:22:24
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- M
This should not be happening unless power is exceeding the requirements, or an incompatible power supply is being used. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-11-2021 03:00:40
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WAgree this should not be happening but it is. Just installed a Ring wired doorbell today and received the same warning. Metered the power supply and came up with 24.1 VAC at the output. Device health thinks it's getting 37 volts. Even if the detector circuit is ignoring the standard convention of measuring AC in volts RMS and is instead measuring volts peak, it would only be getting a reading of approx 34 volts. Very strange.
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25-11-2021 03:49:20
- M
Had a ring video wired in Amazon UK along with a third party 24v supply. Just after installation, got the red warning message in the app, warning to switch the device off immediately, 32volts. Switched off and back on and it read 'health good 25v'. Checking every few hours for the last few days and has been no issue since. Perhaps it's a bug that gets fixed with a firmware update once device is online?
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03-01-2022 03:49:47
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THi @Motorway. This could be because you are using a 3rd party 24v supply. Ring devices have only been tested to work with the Ring Plug-In Adapter and for this reason, that is the only power supply that I recommend. If you do see a high voltage warning, I suggest disconnecting power to the Doorbell and contacting our support team.
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04-01-2022 11:45:39
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Simonjharley
Was this issue with voltage ever resolved? I have just fitted a new ring doorbell with an aftermarket power supply from Amazon. The app states it’s receiving 33v. I have checked with a multi meter and it is actually receiving 24v. I don’t understand why this hasn’t been addressed. These doorbells are not cheap!
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16-09-2021 12:20:10
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