High-pitched noise coming from my floodlight camera
How do I stop this loud, static, piercing noise coming from my floodlight camera? I woke up to it 3 hours ago and I'm still trying to figure out how to fix it. I can't find a reset button, the customer no-service chat option is useless, and finding this Ring Community was practically a miracle! It's all very frustrating (I probably shouldn't use this opportunity to vent). I sincerely appreciate any suggestions you may have. Thank you.
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26-10-2020 02:03:12
Responses (17)
- T
Hey neighbors. If the above mentioned steps haven't correct the audio in your Floodlight Cam, I suggest reaching out to our support team. They'll be able to take a deeper look into these static and buzzing noises. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-01-2022 05:17:23
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- S
Installed 2 Ring floodlight wired PRO...both with the same issue. First one was making that noise very loud from the speaker as well, only after the firmware update it lowered a little bit. Second one, installed, no noise, a few hours later, LIVE view with the same noise. Tested in different places around the house, different sockets, turned off my mesh Orbi and connected it to mobile hotspot, always the same noise. It looks like if it's perfectly quiet and the mic is not picking up any noise, the sound is ok on it. :( Help us Ring!
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07-02-2022 04:34:51
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NI'm 400klms away from my place at the moment and the poor neighbours are suffering the same experience of high pitched screeching as I just received a disgruntled phone call allerting me to the problem. S'pose I'll just have to cut the family visit short and go home tomorrow and fix it . . . Sigh!
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30-06-2022 09:26:39
- D
We have 4 floodlight cameras over two,locations, and had to take a trip over tonight, as one of the cameras started to make a high pitched sound, as described by other users. Thankfully, we have them installed on switches, so we were able to switch it off at the mains, but on inspections, the camera head unit was ridiculously hot, hot enough that we were not able to hold onto it. Anyone else experienced this? We have it switched off for the night, but worried about switching it back on.
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08-07-2022 11:32:44
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- A
Thanks for creating this thread! Our Ring just did the same thing! Luckily for us we had a switch to turn ours off. Very bad defective issue for Ring.
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12-02-2023 02:58:39
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Xeeo
Just finished installing a floodlight pro cam to replace a battery powered stickup cam, as charging the batteries regularly was becoming a pain. As soon as it powered on I was greeted by extremely loud white noise playing from it's speaker. App reports good WiFi Signal, current temperature is 4C, tried all suggestions I've seen these pages, from power cycling it, resetting using the button on top, even rerunning set up to mobile hotspot then back to WiFi... still the noise remains only pausing when the camera yells it's in set up mode. A rapid solution to this from Ring would be very helpful as I am now minus a camera and a floodlight until this is fixed.
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15-01-2022 05:56:54
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