Help with dark video

Hi just setup my Ring spotlight cam plus and noticed the video goes dim to the point i cant see anything. I’ve tried it with and without colour night vision on and it does the same. Sometimes it works fine others not! No pattern at all :frowning: pics attached of it working and not

And one when it works…

Hi @user36070. It’s possible the bright street lighting is impacting the Camera’s night vision, as it should always turn on when it’s dark enough outside. I’d still recommend performing a quick reboot on your Spotlight Cam by following the steps here. If that doesn’t resolve this, please follow up with our support team at one of the numbers available here here for further assistance.

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