Responses (5)

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  Chelsea_Ring

  Hi @Beckynewport. What device do you have? If you could take a picture of the front and back, we can help point you to where this button is! :)

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  25-05-2020 09:19:31

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  Kaybee1313

  I cannot locate an orange button on my doorbell.

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  28-10-2020 01:48:34

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  Tom_Ring

  Hi neighbors. [Here](https://youtu.be/vTyAVtpw7Cw) is a short YouTube video that shows exactly how to take off the mounting bracket to reveal the orange setup button. Your setup button may be on the front, side, or back of your Video Doorbell, usually behind the faceplate. As an example, this [Help Center article](https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App) shows the Video Doorbell (2020 Release) having an orange button on the back, while other Video Doorbell models might have a black button on the side or front. I hope this information helps!

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  30-10-2020 05:32:29

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  KG123

  I have the 2nd Gen Ring Doorbell and I also don't have an orange button. Help please.

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  26-03-2021 10:09:33

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  Andy7

  I have the same issues. Video Doorbell Generation 2. Were you given a fix? > @Beckynewport wrote: > Instructions say to push orange button to begin and I have no orange button to push

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  24-07-2020 12:24:24

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  Cindy_og

  Did you figure out how to take the back plate off ? I am struggling to figure this out !

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  16-10-2020 09:11:01

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  Andy7

  > @Cindy\_og wrote: > > Did you figure out how to take the back plate off ? > I am struggling to figure this out ! I understand your struggle. :) The directions enclosed were for a different model. To ME, it didn't look like the back should come off. However, there is a little insertion dohickey on the bottom. I put the tip of a small flat screw driver in there and twisted lightly. The back then popped right off, and exposed the magic orange button. Hope this helps. :)

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  16-10-2020 11:41:53

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  Roleve

  Bought at Home Depot 10-21-2020. Ring Video Doorbell. When you open the box the Front of the Ring has the camera and the black round botton. The back look like solid with two screws showing. The black retangular with round magnet is only a cover. Take a fine flat screwdriver and pry the cover gently from the middle and it will loosen up the sides and 'wala' the Orange Botton is on site.

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  22-10-2020 12:47:21

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  Chelsea_Ring

  A post was merged into an existing topic: [Orange Button](/t/orange-button/3742)

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  07-12-2020 06:36:20

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  Marley_Ring

  Hi there, @KG123! Your setup button may be on the front of your Video Doorbell under the faceplate. As shown in this [help center article](https://support.ring.com/hc/en-us/articles/360045514872-Telling-the-Difference-Between-the-Ring-Video-Doorbell-and-Ring-Video-Doorbell-2020-release-), the Video Doorbell (2020 Release) has an orange button on the back. Here is our [help center article](https://support.ring.com/hc/en-us/articles/115003010466-Welcome-to-Your-Ring-Video-Doorbell-2) about setting up the Video Doorbell 2, which you will notice does not have an orange setup button, but rather a black button on the front of the Video Doorbell, underneath the faceplate. I hope this helps! :)

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  29-03-2021 04:09:28

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  Chelsea_Ring

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  01-10-2021 11:06:14

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