I am having a similar issue. I made an error on my order, called Ring the same day and asked for the order to be cancelled. The person on the phone, Dovee, recommended that I place a new order and she would help cancel the order. I received both orders and my card was charged for both, about $700 (out over $1400 now). When I tried the ring returns link, the site said my devices are not eligable for a return (See attached), even though I just received them on 9/11/20, less than 24 hours ago. One of the links recommends that I contact Ring support by email at help@ring.com, but this now returns a message that ring is no longer supporting by email I called the support number, chose option #4 for orders and got an immediate message “cannot take this call, goodbye” (albeit at around 5am when I got up on a saturday, so will try again during daylight or again on Monday during daylight). I was about to sign up for the ring annual plan, but I am seriously considering returning my corrected order as well, as I fear this company may not be able to support its devices or might be going out of business, but when I researched ownership, I see that Ring.com was acquired by Amazon. I am shocked that Amazon would own a company that has such poor customer service and does not support retunrs on their product as adverized. Hoping I am proved wrong here and can return the product and be a happy Ring customer, but early experience is less than desireable. Anyone with any secrets here would be greatly appreciated! Thank you!
