Help needed with Return and Refund

Hi, Can someone help me with process of return and refund ? Ordered placed on 08/23 and recevied on 08/25. i did not install the product nor used it. Want to return it for full refund. When trying the return link, it mentioned cannot be returned from here, to reach out to customer care and have been talking to customer care - 5 times and everytime they tell me i am going to get the return label in 24 hrs and its 5 days but no sight of label. spoke to 5 different people. Looks like they are wasting my time by consuming 30 days window of return.Cant belive, its so compliacated to return the product for a refund. Wonder how much time and efforts i have put in to get a refund it at all i could return this product in time to ring. Any help is appericiated.