Help! Incorrect Order sent

I need urgent assistance I am located in Australian and ordered the Pan tilt mount with adaptor. I was sent the wrong item and and now I have twice wasted hours trying to speak with idiots who don’t know what they are doing one had said they sent the right item however they did not do anything no just wasted more hours in the phone and got no where again . Where can I speak to someone reaponsible for dispatching orders and send me what I’ve dam well paid for. This is nothing but a scam.

Hi @user75649. I’m sorry to hear you haven’t received the correct item. The Ring Community is a public forum, so we unfortunately aren’t able to view order details. To set up a return and have the correct item sent to you, you’ll need to get in touch with our support team at one of the numbers here. Having your order details ready, as well as the name of the incorrect item you received, will help expedite the support process.

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