HELP - adding monthly plan for additional cameras wiped away my paid annual plan for my doorbell!

My front door was on an annual plan ($30/year) and that was good until January 2021. I added two more cameras and put those two cameras on a monthly plan so I can get them all under the same plan in January 2021… but it caused my front door to change to monthly! It completely overwrite my annual plan that I already paid for. How do I get that reverted?

Hey @johnc925. To get this billing and plan situation sorted out, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.