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Boone
Hello [@Daginaa](https://community.ring.com/t5/user/viewprofilepage/user-id/90030) , This is a problem that requires direct Ring Support help. You will have to telephone Ring Support at:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfornuately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope you phone wait is short! :)
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06-09-2020 09:08:52
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