Have to press button hard

My Ring doorbell is hard wired to my house chime. Someone came to my door last night and I got the alert that someone was at my door but the chime didn’t sound.

I went out today to troubleshoot and realized that everything is in working order, but I had to press the button pretty hard to get it to chime. It felt odd too, I was expecting the normal in-out of pressing a button but there was no movement. Any idea as to what could be causing this or how to adjust it?

Hi @Southpaw211! The button to ring should react as intended with normal pressure. As you mentioned being notified that someone is at your door, did this register as a button push (ring) event? If so, this means that your button is working as intended and might be an indicator of wiring or delay with the chime kit being used.

The next best step will be to ensure wire connections are secure, wiring used is not to thin, and the wire run to from Doorbell to chime kit is not too long. This might cause a delay or resistance in voltage. I recommend also checking our Chime Compatibility list to ensure the chime kit used is compatible. The link above is specific to the Doorbell Pro, and there are other lists available in our help center for different Doorbell models.

If you’ve checked these variables and the Video Doorbell button is indeed not registering a push, notification, or chime as intended, or needing too much pressure, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I’m having the same issue. My Ring Pro used to work fine with only requiring normal pressure to activate the chime however it now requires a much higher amount of pressure and is rarely activated when people push it. The Ring Pro detects the motion hit the chime does not ring and the event is not logged as a doorbell ring as a result. Is there a way to correct this issue?

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We also have a 2nd or 3rd replacement Ring Elite doorbell. The last one failed suddenly and was unable to be made to work again. Ours is hard wired, we also have a chime as even when it does work its not very loud and takes 10 seconds to 2 minutes or more to get through to our phones. Who ever heard of a doorbell where you have to pay a lot extra just to have a sound you can hear throughout the house!

All have needed far too hard a push on the button, such that we have missed deliveries, callers and important stuff frequently. Frankly we are fed up with the thing. It is not an Internet, wiring or installation fault. Its a very expensive and rubbish product which is not fit for sale. I know lots of people with these doorbells and they all hate them but feel incapable of effectively complaining as they just feel technically incompetent and that it will be their fault!

My wife wants rid of the thing. I want our money back and compensation for the damage it has done to our lives and physically to our house (holes made fitting it).

Yes, I’m a very unhappy and frustrated customer.

I am having the same issue. I just missed 2 deliveries today as people press the button on the Ring Doorbell but not hard enough, so the bell doesn’t ring. What is the solution?

I have a Video Doorbell 3 Plus. It’s about a half a year old. I had 3 people come to my front door at different times the other day and press the switch but it didn’t ring the hard-wired chime in my house. They had to call me on the phone to let me know they were waiting outside my front door. No good. I went out there and pressed the Ring doorbell button myself and it always worked. But I could see what is going on. The button has a little bit of play so it is possible for someone to press it and think they actually pressed the button enough. The button has almost no tactile feedback. The button itself doesn’t make a clicking sound when it is fully depressed. I know that Ring Doorbell will produce a pleasant chiming sound when you press the button all the way in, but most people don’t know this. They’re used to the projected capacitance sensors on their smart phones which only require a light finger touch. This button design is only good for people who already understand Ring products. Replace the membrane (or dome) switch with a capacitive or optical proximity sensor (like a smart phone gesture sensor) or an old fashioned mechanical doorbell button. A short term workaround would be to provide a nice looking sign which says, “Please press Ring doorbell button until you hear a chime sound.”