Have to press button hard

My Ring doorbell is hard wired to my house chime. Someone came to my door last night and I got the alert that someone was at my door but the chime didn’t sound.

I went out today to troubleshoot and realized that everything is in working order, but I had to press the button pretty hard to get it to chime. It felt odd too, I was expecting the normal in-out of pressing a button but there was no movement. Any idea as to what could be causing this or how to adjust it?

Hi @Southpaw211! The button to ring should react as intended with normal pressure. As you mentioned being notified that someone is at your door, did this register as a button push (ring) event? If so, this means that your button is working as intended and might be an indicator of wiring or delay with the chime kit being used.

The next best step will be to ensure wire connections are secure, wiring used is not to thin, and the wire run to from Doorbell to chime kit is not too long. This might cause a delay or resistance in voltage. I recommend also checking our Chime Compatibility list to ensure the chime kit used is compatible. The link above is specific to the Doorbell Pro, and there are other lists available in our help center for different Doorbell models.

If you’ve checked these variables and the Video Doorbell button is indeed not registering a push, notification, or chime as intended, or needing too much pressure, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.