Have to keep bluetooth off on phone to make ring doorbell work

Hi I have now found out I have to keep my Bluetooth off to make the doorbell work correctly on my phone Samsung S20+, is there a way round this as need Bluetooth to connect my watch. This is strange that Bluetooth needs to be off to allow talk clearer through the ring doorbell.

I’m having the same problem and I just got a SamsungS20. What is the fix?

Hi there, neighbors! With Ring Devices, being Wifi enabled devices and the Ring app streaming or “answering an event”, it is possible that there is some interference between your mobile phone’s bluetooth and connecting to video in the Ring app. We recommend disabling bluetooth prior to streaming an event, for the best experience and optimal connection. Please also ensure there is not a vpn enabled. I hope this helps! :slight_smile: